If I ask Eric to perform research, I give him all the tools and instructions he needs to do a great job. Yes, that takes time, but it’s minimal compared to the amount of time he saves me. What’s more, it’s unreasonable to expect someone to “do this” if you don’t at least tell them how you want it done. It’s like sending someone for coffee and not telling them what you want in it. (Note: I’ve never once sent a personal assistant for coffee, though I’ll get coffee for him. It reinforces the humility aspect of things.)
Leading Across Distance: This program is designed to provide leaders with the tools they need to propel results from their virtual teams. The program is broken up into three sessions: distance leadership, leading across cultural differences, and engaging virtual meetings. You will learn what you need to know about the most important aspects of distance leadership, how to effectively communicate in the virtual setting, how to leverage diversity and cultural differences, and more.
Use time zones to your advantage. Timezones are a great and terrible thing. On one hand, I know what it’s like to wake up at 6 a.m. for a meeting. Or sleep at 3 a.m. waiting for an update from the team. I’ve also seen the benefits of having a person online at all times for our customers. This is especially powerful in customer support. It allows for 24/7 support with just a few strategically placed (literally) people. Time.is is a great way to compare what time it is (and will be) in other places and can help you keep track of the time where your other team members are. And don’t fret, because you’ll get the hang of it. I often forget what time it is where I am. But after working on a remote team for 3 years, I’ve learned how to do timezone calculations almost subconsciously. Just be sure to set an alarm for Daylight Savings.
Security is often overlooked when a business decides to allow employees to work remotely, leaving companies vulnerable to cybercriminals. Although there are cloud options to make remote work easier, with today’s internet of threats, companies cannot afford to overlook protecting their confidential and proprietary information. - Tammy Cohen, InfoMart
Establish an onboarding process. Be sure that every employee who collaborates virtually has the same onboarding experience. They should be given access to the same communication systems and handbooks that explain the company processes. Everyone should be given the same advice and tools for success as they’re brought on board. If possible, it can even be very valuable to have an initial onboarding done face-to-face in an office location.