HR struggled with keeping classes on track, up to date and in compliance with business needs. After all, to update a training program meant reprinting all training materials and retraining the person conducting the session. A simple change could not be made efficiently, forcing HR to wait until a major overhaul of a training program was permissible.

No business is too big or small to use a PA, and with recent technological development with the internet, the new era of PA’s has come in the form of virtual assistants. Virtual assistants work remotely from their own home but undertake the same duties a normal PA would, and this can offer a cost effective alternative for smaller business who need help. So, what does a PA do?  Some of the duties a personal assistant may undertake include email and calendar management, organising transportation, call handling, research and event planning.  As an independent contractor, you might also use a PA for basic bookkeeping and invoicing your clients.  If you are trying to build an online personal brand, PA’s can also help with managing your social media profiles.


Routine: Just like any other work, one of the main enemies of motivation is routine, and this poses a major risk especially in the virtual medium. Putting in long hours in front of a computer can lead to exhaustion, stress and a bunch of unmotivated employees. The team needs to have a constant source of positive motivation to keep this aspect from affecting its work.

Customer Service Representative – For a busy entrepreneur, customer service is a great task to outsource to a virtual assistant. You can forward calls to your virtual assistant, and they can become a virtual call center designated specifically for your business. With the enhancement of technology, there are companies such as Ring Central that make this an easy option for small businesses. Additionally, the virtual assistant can handle any follow-up calls as needed.

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Social Isolation - Many members of virtual teams are adversely affected by the lack of physical interactions. Most of the communications in virtual environment is task-oriented. In today’s society where job is an important social force for most of us because many of our workplace colleagues also constitute our close friends, this gives a not-so-good feeling of social isolation. This in turn counter-effects productivity as well as leads to stress.
Provide and nurture an online meeting place. Automattic, the team behind WordPress, developed an internal blog called P2 where everyone can publish posts based on their achievements and how their week went. At Hubstaff, we have a Slack channel for random discussions where we discuss 30-day running challenges (which I supported with good thoughts) and share interesting articles we find around the web.
Even with the right tools and adequate planning, virtual teams in the workplace can pose unique challenges for global companies of all sizes. An experienced talent development firm can help companies navigate the trials that come with virtual collaboration across cultural boundaries. Choose to work with a firm with a validated inventory in the market and a proven record for success.
HR struggled with keeping classes on track, up to date and in compliance with business needs. After all, to update a training program meant reprinting all training materials and retraining the person conducting the session. A simple change could not be made efficiently, forcing HR to wait until a major overhaul of a training program was permissible.
Estimates claim that about 2.8% of the global workforce works from home at least half of the time. Although this number seems low at first glance, consider the fact that the number of people who work from home has increased 103% since 2005. There’s no denying that there is an upward trend of work-from-home flexibility in society today — and this trend does indeed come with many benefits, such as the following:
A recent study on “the state of remote work” by TINYpulse and Owl Labs found that remote employees have “slightly higher levels of investment in their work,” and benefit from “clearer boundaries and work habits” needed to be successful. The data, based on responses from 1,097 workers across the U.S., reinforces findings from previous research showing that people who work from home are fully engaged with fellow team members, and often are more productive.
Have a culture of transparency. This allows everyone to get a good grasp of each other’s tasks and responsibilities, which encourages good expectations accountability. It could be as simple as sending a weekly report to a shared channel, or keeping all of the projects in your PM tool viewable for all employees, so they can see what’s going on within the company. If you want to take it a step further, consider revenue transparency or public salaries.
Jennifer Post graduated from Rowan University in 2012 with a Bachelor's Degree in Journalism. Having worked in the food industry, print and online journalism, and marketing, she is now a freelance contributor for Business News Daily and Business.com. When she's not working, you will find her exploring her current town of Cape May, NJ or binge watching Pretty Little Liars for the 700th time.
Increase cross-cultural awareness. People involved in global teams should know and understand the challenges that come with communicating across cultures. For example, an American multinational oil and gas corporation wanted to ensure their non-Iraqi employees were equipped with the cultural knowledge and skills needed to succeed in the Iraqi context. Aperian Global worked with corporation leaders and local Iraqis to design a workshop for multinational employees assigned to Iraq, and it was offered in the US and the Middle East. A pre-departure workshop was also created for employees traveling to Iraq. It addressed issues such as safety, security, and health, as well as business and cultural topics. The workshops gave leaders and employees the information, skills and confidence needed to successfully collaborate and conduct business across cultural boundaries.
Diverse multicultural teams: Virtual teams, more often than not, are made up of individual with different cultures, each of which has their own customs, values and work habits. This becomes a challenge as each person automatically follows their own way of working and interacting with others. Managers will need to learn to find common grounds between different team members.

Over the past decade, a rising number of young professionals, primarily from the United States and Europe, have leveraged the use of technology to work remotely and live a nomadic lifestyle. A forecast of employment trends by the World Economic Forum called flexible work, including virtual teams, “one of the biggest drivers of transformation” in the workplace, while a Gallup poll found that 37% of respondents have already worked virtually.

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I work as PA for several different clients. I absolutely love the freedom to own my own business, I am paid as a contractor and get to work with successful entrepreneurs. I work form home, on my own time and decide how much I want to work. I am paid as a contractor. I am blessed to be able to grow my business through referrals of happy clients. I specialize in Financial assistance (book keeping, structuring business finances for tax benefits, and building business structures and efficiencies.) I have been a business owner myself and know how to help my clients outsource things they don’t have time for or don’t enjoy. This sets them free to focus on things they love and grow their income. Win-win!
If I ask Eric to perform research, I give him all the tools and instructions he needs to do a great job. Yes, that takes time, but it’s minimal compared to the amount of time he saves me. What’s more, it’s unreasonable to expect someone to “do this” if you don’t at least tell them how you want it done. It’s like sending someone for coffee and not telling them what you want in it. (Note: I’ve never once sent a personal assistant for coffee, though I’ll get coffee for him. It reinforces the humility aspect of things.)
The conversation is twofold: Employees who work from home help companies reduce overhead costs, experience greater satisfaction in their jobs, and they’re more productive, but companies ultimately have the discretion to not offer work from home policies — or revoke them — if company leaders believe that managing a virtual workplace decreases speed or hinders collaboration.
Employee engagement and motivation. Consider giving remote and office workers surveys to see who is more engaged and motivated overall. Ask questions about how they feel coming to work every day, find out whether they’re inspired at work and ask if they think their role within the company is important. Ask specific questions about whether or not they feel included in group decisions and ask if they feel as though their needs and concerns are considered and addressed.

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The word “assistant” is often considered a synonym to the word “slave”. The truth is, though, that if you’ve landed a job as somebody’s personal assistant, you’ve become one of the most powerful people imaginable. You are now the gatekeeper of the castle that is your employer, and the more they trust you, the more they are willing to pay you. And since it probably took a while to train you and to establish a bond with you, they are not likely to let you go that easily.
Security is often overlooked when a business decides to allow employees to work remotely, leaving companies vulnerable to cybercriminals. Although there are cloud options to make remote work easier, with today’s internet of threats, companies cannot afford to overlook protecting their confidential and proprietary information. - Tammy Cohen, InfoMart

If you truly desire your company to go global, then it must be online all hours of the day. If speed is of the essence of your business, you can capitalize different time zones by delegating work according to individual time zones. When you have a business that is ready to serve customers 24 hours a day, 7 days a week, it won't take long for you to expand.
Collaborate about team expectations and goals. Be sure that expectations and goals are clearly stated for virtual meetings. If working in a team, allow everyone to work together to create the team’s expectations and goals. This will set the standard for what’s expected from everyone, and allow everyone to agree on meeting protocols, such as how to resolve conflict and make group decisions.
Alienation from company. Even if remote workers avoid isolating themselves from other people, they may feel isolated from their company itself. They may find themselves unaware of recent company changes, or feel as though they are the last to hear company news because they aren’t physically present in the office. Some remote workers feel as though they’re overlooked for promotions because they aren’t in the office every day.
Eliminate email (almost). Hubstaff takes a stronger view on this, with our team avoiding most email like the plague. However, I’ve found that the occasional email is sometimes necessary. Lean towards project management tools like Basecamp and Redbooth, which allow you to keep track of what everyone says in one place. Most PM software also allows you to organize projects and store files, create checklists, and assign due dates for clear expectations.
Marketing Assistant – Similar to the function of a social media assistant, a virtual assistant is a great tool for marketing. This would include assisting with launching any marketing campaigns and tracking their success. A virtual assistant can be used to assist implementing your marketing plan by helping with email campaigns. They can assist you with this by first scraping your email list to ensure that all the addresses are updated and do not include any errors. This can include helping you segment your lists as well source them. Secondly, they can help you implement and track the analytics of the email campaign itself. Another great way to use a virtual assistant in marketing is to have them promote any blogs that you may have. This is a much needed aspect for any business that has a blog. It must be promoted, updated, and managed. So all these tasks are great to delegate to your virtual assistant.
Over the past decade, a rising number of young professionals, primarily from the United States and Europe, have leveraged the use of technology to work remotely and live a nomadic lifestyle. A forecast of employment trends by the World Economic Forum called flexible work, including virtual teams, “one of the biggest drivers of transformation” in the workplace, while a Gallup poll found that 37% of respondents have already worked virtually.

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Keep your antivirus updated, and only install one. Although installing multiple antivirus software may seem safer than just having one, they may interfere with each other. Stick to one good provider, keep the software updated, and run daily scans. It also helps to turn browsing protection on. I’ve been using AVG since 2008 and it’s worked like a charm.
In the age of memes and Instagram, the switch to a virtual workforce is becoming more prevalent and appears to be the future for many companies. There are many benefits to this style of a workplace for both employees and employers. There are also some points to consider, such as collaboration, data sharing and security, as well as the possibility of a blended company of virtual and in-person employees.
When you work from home, you’re not only helping yourself out, but Mother Nature as well in many different ways. For example, you’re far less likely to print out reams and reams of paper thereby saving a whole lot of trees in the process. And forget about fancy (and overpriced) lunches; virtual workers will often hit their own fridges come lunchtime. That’s a huge savings in plastic bags, cups, and containers that won’t end up in a landfill. Working from home also means that you’ll use less electricity than if you were in a traditional office. You’ll also greatly reduce your carbon emissions by not having to travel in to work by car or train.
Worldwide, more than 50% of people who telecommute part-time said they wanted to increase their remote hours. Additionally, 79% of knowledge workers in a global survey by PGI said they work from home, and 60% of remote workers in the survey said that if they could, they would leave their current job for a full-time remote position at the same pay rate.

By way of technology, the training platform needs to provide power for both audio and visual needs. Look for state of the art high-definition, two-way capabilities that will work for the most demanding virtual learning labs. Unless you are high-tech savvy, you will want to choose a company that offers unlimited tech support from startup to routine maintenance. Also, search for a virtual training program that requires low levels of training for the students and the facilitators.
Once you have the right assistant for you they can save you more than 30 hours a week! Read here about some of the ways a PA can save you time, as well as 10 benefits of hiring a PA. For a personal view of how hiring a Personal Assistant can change your life, Polo & Tweed’s CEO talks frankly here about her own experience and the benefits she has seen.
Equip your team with knowledge of the basic aims and foundations of your company. Make sure everyone is familiar with the company values enough so that if they need to make an urgent, educated guess, they’re likely to make the right one for the business. For example, do you lean toward transparency or discretion? Do you prioritize action or caution?
At one of my first companies, we grew a remote team to more than 100 people. Often the members of this team would perform better than the people who came into the office every day because they weren't distracted by meetings and other interruptions common to a shared office. Collaboration occurred over video, chat and project management software. People focused on work, followed established processes and were held accountable for their productivity. - Danilo Stern-Sapad, FabFitFun 

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