Customer Service Representative – For a busy entrepreneur, customer service is a great task to outsource to a virtual assistant. You can forward calls to your virtual assistant, and they can become a virtual call center designated specifically for your business. With the enhancement of technology, there are companies such as Ring Central that make this an easy option for small businesses. Additionally, the virtual assistant can handle any follow-up calls as needed.

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In the age of memes and Instagram, the switch to a virtual workforce is becoming more prevalent and appears to be the future for many companies. There are many benefits to this style of a workplace for both employees and employers. There are also some points to consider, such as collaboration, data sharing and security, as well as the possibility of a blended company of virtual and in-person employees.

Online Research:You can easily farm out Internet research to virtual assistants. Common requests include finding information on corporate websites, exploring new products and vetting potential employees or business contacts. Be sure to send clear instructions, along with user names and passwords so assistants can get access to specialty search tools or paid websites.  
Of course, there are certain things you shouldn’t outsource or delegate, and not just regarding your workday. Billionaire Mark Cuban revealed on TV show Shark Tank that he still washes his own laundry. I do, too. It would be easy for me to have someone stop in each week to do my laundry or to drop it at the dry cleaning place—but I find it grounding somehow to do my own laundry.
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A recent study on “the state of remote work” by TINYpulse and Owl Labs found that remote employees have “slightly higher levels of investment in their work,” and benefit from “clearer boundaries and work habits” needed to be successful. The data, based on responses from 1,097 workers across the U.S., reinforces findings from previous research showing that people who work from home are fully engaged with fellow team members, and often are more productive.


From my experience, remote team members have allowed my company to recruit from a larger talent pool worldwide versus being limited to the geographic location where our offices are located. From an employer's perspective, by going the contractor route (versus just remote), you pay for only the work being done, instead of a full payroll, while allowing flexibility and freedom within the position. - Shane Hurley, RedFynn Technologies
Security is often overlooked when a business decides to allow employees to work remotely, leaving companies vulnerable to cybercriminals. Although there are cloud options to make remote work easier, with today’s internet of threats, companies cannot afford to overlook protecting their confidential and proprietary information. - Tammy Cohen, InfoMart
Establish an onboarding process. Be sure that every employee who collaborates virtually has the same onboarding experience. They should be given access to the same communication systems and handbooks that explain the company processes. Everyone should be given the same advice and tools for success as they’re brought on board. If possible, it can even be very valuable to have an initial onboarding done face-to-face in an office location.

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Use varied channels of communication. There are many ways to communicate virtually. Lean methods include emails, chat messages, and texting. If you have a simple message to share, a lean method of communication is usually fine. If you have something deeper or more complicated to share, it’s better to opt for a richer method of communication, such as video conference or telephone call. These methods add more contextual information like facial expressions and body language, which can be very telling in a conversation.
One of the main considerations for running many employees online is how data sharing will be handled in order to keep the appropriate information private for clients and the company. Storing confidential company or client information on employees’ remote computers can be a big risk because there is a higher chance of it being leaked accidentally due to the lessened security on remote computers. There are software options along with employee training that can greatly minimize these risks.
Companies are being forced to address production over presence as the ultimate indicator of value in the remote world. That is forcing people to rethink their traditional compensation plans. As these compensation plans better align employees with the company, the overall financial picture improves. People are incentivized to the right behaviors, and both the company and employee benefit. - Matthew May, Acuity
A virtual team gives you an opportunity to tap into a wider talent pool. Instead of limiting your recruitment opportunities to those who can make the daily commute or those who are willing to relocate, you can focus on finding the best-qualified candidates without worrying about geographic limitations. Working with an experienced and skilled remote team can mean getting more done in less time.
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"At Trello, we've found it beneficial to create activities like online trivia nights and coffee meetings. We also try to recreate those casual 'water cooler moments' you experience in a physical office with our team chat and video conferencing tools," Pryor said. "We've also created multiple social channels for employees to share their hobbies, fitness goals or silly pictures of their kids. Especially in virtual teams, you need these opportunities to connect on a human level."
Virtual workplaces also provides the company a bigger pool of resources, since it allows them to choose the best and most capable employees for the job, regardless of their location. This is definitely an advantage in information technology and computer science, where some positions require very specific skills sets and experiences that may be difficult to find locally
Establish an onboarding process. Be sure that every employee who collaborates virtually has the same onboarding experience. They should be given access to the same communication systems and handbooks that explain the company processes. Everyone should be given the same advice and tools for success as they’re brought on board. If possible, it can even be very valuable to have an initial onboarding done face-to-face in an office location. 

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