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Working independently with just a computer screen to keep you company is vastly different from the hustle and bustle of an office. When you hire remote workers, you can’t just pull them into a quick meeting (which some would argue is a good thing, since meetings waste time), or stop by their desks to see how work is going. There’s going to be some loss in camaraderie since you won’t see your team face-to-face every day.
Customer Service Representative – For a busy entrepreneur, customer service is a great task to outsource to a virtual assistant. You can forward calls to your virtual assistant, and they can become a virtual call center designated specifically for your business. With the enhancement of technology, there are companies such as Ring Central that make this an easy option for small businesses. Additionally, the virtual assistant can handle any follow-up calls as needed.

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“Face-to-face interaction is generally lost, and there’s no substitute for this during some activities, especially those more collaborative in nature. Video conferencing can sometimes offset this, but it’s not a perfect replacement. Feeling like a cohesive team is more difficult, and some people can never get past that. (Manifesting both with those in the office feeling like remote workers aren’t being part of the team, and remote workers feeling like they aren’t treated like they are real teammates.)” (source)
Depending on the job requirements of the position as well as the employer's personal and business situation, more experience than a high school diploma may be required. Some personal assistant positions may require a bachelor's degree or equivalent experience. Also consider whether or not your personal assistant should have relevant experience in a field related to yours. The pay for a personal assistant should reflect the amount of education and experience brought to you. The more education and experience requirements you have, the higher your personal assistant's salary should be.

Establish an onboarding process. Be sure that every employee who collaborates virtually has the same onboarding experience. They should be given access to the same communication systems and handbooks that explain the company processes. Everyone should be given the same advice and tools for success as they’re brought on board. If possible, it can even be very valuable to have an initial onboarding done face-to-face in an office location.

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When we first considered the idea of a distributed team, the biggest question revolved around whether we would be able to get the work done. The answer is yes, we were able to complete the work. The problem is, it's hard to overstate the importance of collaboration and synergy within a team. These elements are the foundation of an employee's enthusiasm, passion and sense of value to the company, and distributed staffs struggle with achieving these. - Dan Pennell, WMtek
When we first considered the idea of a distributed team, the biggest question revolved around whether we would be able to get the work done. The answer is yes, we were able to complete the work. The problem is, it's hard to overstate the importance of collaboration and synergy within a team. These elements are the foundation of an employee's enthusiasm, passion and sense of value to the company, and distributed staffs struggle with achieving these. - Dan Pennell, WMtek
Establish an onboarding process. Be sure that every employee who collaborates virtually has the same onboarding experience. They should be given access to the same communication systems and handbooks that explain the company processes. Everyone should be given the same advice and tools for success as they’re brought on board. If possible, it can even be very valuable to have an initial onboarding done face-to-face in an office location. 

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In the age of memes and Instagram, the switch to a virtual workforce is becoming more prevalent and appears to be the future for many companies. There are many benefits to this style of a workplace for both employees and employers. There are also some points to consider, such as collaboration, data sharing and security, as well as the possibility of a blended company of virtual and in-person employees.

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Working Effectively with Country X: This program is specifically designed for professionals of any level who want to learn to effectively and productively work with individuals in a specific country. Learning modules focus on building trusting relationships, creating strategies to bridge cultural gaps, effective communication across cultural boundaries, and successful collaboration.

If you hire locally in your own city you are greatly restricting the available talent pool that you can draw upon. You can also use the cost savings from virtual teams to pay more to your team members. The combination of being able to hire from anywhere, and potentially pay more will greatly increase the level of talent that you can attract in your business.


Small-business owners often wonder how they can work so hard all day and accomplish so little. Much of the problem is an inability to multitask. If you are doing important work in your office but are interrupted by an equally important call or question from an employee, for example, you’re forced to divert your attention away from the original project. In this way, your focus is strained and nothing receives the attention it deserves. A personal assistant can handle these types of intrusions so you can continue to focus on what's most important.
Routine: Just like any other work, one of the main enemies of motivation is routine, and this poses a major risk especially in the virtual medium. Putting in long hours in front of a computer can lead to exhaustion, stress and a bunch of unmotivated employees. The team needs to have a constant source of positive motivation to keep this aspect from affecting its work.
According to a survey by the Pew Research Center, Americans over the age of 64 are working more than any other time since the turn of the century. According to a survey by the AARP, 74% of older Americans would want work flexibility and 34% would like to work from home. Steadily increasing life expectancies and inadequate retirement savings have forced many Americans in this age group to delay retirement. Others choose to work into their 70s and beyond to stay active and engaged in their communities.

No business is too big or small to use a PA, and with recent technological development with the internet, the new era of PA’s has come in the form of virtual assistants. Virtual assistants work remotely from their own home but undertake the same duties a normal PA would, and this can offer a cost effective alternative for smaller business who need help. So, what does a PA do?  Some of the duties a personal assistant may undertake include email and calendar management, organising transportation, call handling, research and event planning.  As an independent contractor, you might also use a PA for basic bookkeeping and invoicing your clients.  If you are trying to build an online personal brand, PA’s can also help with managing your social media profiles.

Since remote work is such a new trend, there are plenty arguments for it and not as many arguments against it from companies who have tried and failed. This article is my attempt to dig out the most common concerns that agency owners, project managers, startup CEOs and business founders have about hiring remote workers, as well as the biggest disadvantages of working from home.


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Social Media Assistant – Handling social media for businesses can become time consuming for business owners and other staff. This is time that can be spent on other revenue-generating tasks. However, because of its importance in a business’s marketing plan, it can be delegated to a virtual assistant. According to Chris Ducker, every business should have a social media plan .  And this is an area where a virtual assistant can help out. A virtual assistant can plan and schedule your social media marketing on your Facebook business page, Twitter, LinkedIn, and Google pages as well as on any other social media site that you use. They can research content, monitor and engage the users, and assist in building your network. This is a great task to outsource to a virtual assistant, as most business spend anywhere from five to 20 plus hours per week on social media.

A robust 68% of job seekers who are millennials said an option to work remotely would greatly increase their interest in specific employers, according to a survey by AfterCollege, a career network for college students and recent grads. “Policies that cultivate a flexible, fun, and casual work environment have a positive impact” on young people’s interest in specific employers, the survey found.
Estimates claim that about 2.8% of the global workforce works from home at least half of the time. Although this number seems low at first glance, consider the fact that the number of people who work from home has increased 103% since 2005. There’s no denying that there is an upward trend of work-from-home flexibility in society today — and this trend does indeed come with many benefits, such as the following:
Only Pay for Time Spent on Projects – This is a great benefit for your business budget. When you utilize a virtual assistant, you only pay for time spent on projects. So you can budget for the projects that have a high priority for your business. For example, Creative Business Assistants offers discounted monthly packages, which provides savings to their clients. Their clients know consistently what they will be billed for on a monthly basis or what they can allot for based on a project.
Eliminate email (almost). Hubstaff takes a stronger view on this, with our team avoiding most email like the plague. However, I’ve found that the occasional email is sometimes necessary. Lean towards project management tools like Basecamp and Redbooth, which allow you to keep track of what everyone says in one place. Most PM software also allows you to organize projects and store files, create checklists, and assign due dates for clear expectations.

Surprised? Well, you need to spend time on accomplishing important tasks that are important to take your business towards expansion. Going by the observations, the average salary of a personal assistant is close to $39K per year. However, you can hire a virtual assistant at only around $4 to $16K per year. Need not say, there’s a huge difference in the figures and you can make substantial savings by going for the latter option. Moreover, by offloading the time taking tasks to the virtual assistant, you can enjoy potential rise in productivity as well as sales along with considerable impact on profits & budget.


Having a flexible schedule increases the morale of employees and gives them a sense of freedom and agency in their lives that going into a physical office often does not permit. The sense of boosted morale also increases productivity in virtual employees. Responsibility for the work that must be accomplished changes hands from the supervisors who watch over the office to make sure employees are doing their job and arriving on time to the employees, who must meet goals and expectations on their own.
Of course, there are certain things you shouldn’t outsource or delegate, and not just regarding your workday. Billionaire Mark Cuban revealed on TV show Shark Tank that he still washes his own laundry. I do, too. It would be easy for me to have someone stop in each week to do my laundry or to drop it at the dry cleaning place—but I find it grounding somehow to do my own laundry.

HR struggled with keeping classes on track, up to date and in compliance with business needs. After all, to update a training program meant reprinting all training materials and retraining the person conducting the session. A simple change could not be made efficiently, forcing HR to wait until a major overhaul of a training program was permissible.
Keep your antivirus updated, and only install one. Although installing multiple antivirus software may seem safer than just having one, they may interfere with each other. Stick to one good provider, keep the software updated, and run daily scans. It also helps to turn browsing protection on. I’ve been using AVG since 2008 and it’s worked like a charm.
I can use my own experience as an example for this. When I worked with a marketing agency in America, I was encouraged to voice my opinions, even if they went against our founder. When I consulted with businesses in the Philippines, a common complaint was about employees always saying “yes” to whatever their managers want (even if they couldn’t deliver).
Invest in communication structures. Despite added expenses of PM fees, software, virtual insurance, VPNs, etc., companies can stand to save a lot on the overhead costs of running an office. No rentals, no electricity bills, and no more perpetually purchasing office supplies. Use those savings to invest in online communication ecosystems. Teleport has a few great blog posts for communication in remote teams.

Level of interaction and communication. Analytics make it easy to determine which employees are interacting and communicating. Managers can track whether or not remote workers are engaging, and use that information to determine whether remote work is right for their company. Besides time tracking software to monitor employees’ time spent working, managers can use project management software to ask for updates and view communication between team members. Intelligent software offers employers a way to digitally monitor employees’ behavior and discover patterns about their progress, or lack thereof. For example, sociometric analysis measures how social relationships affect productivity.

Employee engagement and motivation. Consider giving remote and office workers surveys to see who is more engaged and motivated overall. Ask questions about how they feel coming to work every day, find out whether they’re inspired at work and ask if they think their role within the company is important. Ask specific questions about whether or not they feel included in group decisions and ask if they feel as though their needs and concerns are considered and addressed.

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