Customer Service Representative – For a busy entrepreneur, customer service is a great task to outsource to a virtual assistant. You can forward calls to your virtual assistant, and they can become a virtual call center designated specifically for your business. With the enhancement of technology, there are companies such as Ring Central that make this an easy option for small businesses. Additionally, the virtual assistant can handle any follow-up calls as needed.
One of the biggest threats to the efficiency of in-person training is learner engagement, the ability to reach every person in a classroom setting. However, virtual training programs offer a bevy of tools targeted at a variety of learning styles. The learner can utilize the tools, such as video lectures or online quizzes, to help him/her remain attentive and engaged throughout a training session.
Having worked remotely for my whole career (25 years) I found this to be a great read. I certainly agree with the elements as provided. It does take a certain personality to be able to stay focused and committed without the boss watching. wink wink. The biggest challenge I find is actually separating from work. With the advent of PDA this is really the norm rather then the exception.
Alienation from company. Even if remote workers avoid isolating themselves from other people, they may feel isolated from their company itself. They may find themselves unaware of recent company changes, or feel as though they are the last to hear company news because they aren’t physically present in the office. Some remote workers feel as though they’re overlooked for promotions because they aren’t in the office every day.
A lot of businesses, employees, contractors, and freelancers seem to be either all for remote teams or completely against it. While remote work is an excellent way to work, it isn’t for everyone. There are plenty of understandable disadvantages of working from home. But they don’t necessarily overshadow the disadvantages of co-located teams, either.
Another great perk about this profession is that according to some of the most high-earning personal assistants in the world, you don’t even need a college education to excel in it. Apparently, all you really need is thick skin, discretion, dependability, resourcefulness and the ability to use your initiative. Being naturally empathic, flexible and having some administrative skills won't hurt either.
"At Trello, we've found it beneficial to create activities like online trivia nights and coffee meetings. We also try to recreate those casual 'water cooler moments' you experience in a physical office with our team chat and video conferencing tools," Pryor said. "We've also created multiple social channels for employees to share their hobbies, fitness goals or silly pictures of their kids. Especially in virtual teams, you need these opportunities to connect on a human level."
My team has been distributed evenly between in-office and remote workers from the start. As we've grown, one of the most critical dynamics we've seen develop is the need to transcribe all discussions to accommodate remote co-workers in varying time zones. This has created an impeccable auditing system for when we've needed to pull up information instantly to tackle problems, disagreements or work opportunities. - George Georgallides, XO
Companies of all sizes report significant decreases in operating costs, remote work stats show. Two examples from big companies, according to a Forbes magazine report: Aetna (where some 14,500 of 35,000 employees don’t have an “in-office” desk) shed 2.7 million square feet of office space, saving $78 million. American Express reported annual savings of $10 million to $15 million thanks to its remote work options.
Companies are increasingly embracing “remote, agile” teams to complete projects and meet deadlines, according to a study by the freelancing website Upwork. The survey of more than 1,000 U.S.-based managers found that the continuing “skills gap” is driving the trend toward hiring more virtual workers. Still, many of those companies have yet to implement a formal remote work policy, the study concluded.
Engaging Virtual Meetings: If you’re interested in learning the skills needed to host and facilitate successful virtual meetings, you will find this program useful. It covers the four fundamental skills of virtual facilitation, information on how to properly prepare for meetings, and how to properly prepare for future meetings. The program was created for business professionals of any level.
While hiring and managing remote developers can be challenging, there is definitely a benefit to the company. You're able to run a more cost-efficient product development team if you do things right. You'll also find that a well-run international team brings in new perspectives and can accomplish time-sensitive tasks on a 24/7 basis, helping you get things done at all hours. - Charlie Youakim, Sezzle
It might seem counterintuitive, but remote workers are often more engaged with colleagues and supervisors than in-office workers, Harvard Business Review concluded. The plethora of technological tools to help workers stay connected makes the difference—in fact, a separate study found that 87% of remote workers feel more connected through the use of video conferencing.
For technology companies facing a talent crunch, hiring remotely seems a particularly good idea. However, there are some companies that prefer to keep their staff on site as a means to enhance collaboration and creativity via direct interactions and face-to-face conversations. Here are several pros and cons to working with a distributed workforce, according to 13 Forbes Technology Council members, to help you decide if a remote working model is the right fit for your company.
HR struggled with keeping classes on track, up to date and in compliance with business needs. After all, to update a training program meant reprinting all training materials and retraining the person conducting the session. A simple change could not be made efficiently, forcing HR to wait until a major overhaul of a training program was permissible.
Return on investment is the very close cousin of cost-benefit, but in this case, I will apply it in a strictly financial sense, and use my real-life work as an example. My personal assistant, whose name is Eric, does a lot of research, logistics, and planning for me as a journalist. Because he expands my efficiency, I’m free to take on more assignments and make more money. I would estimate that for the $50 investment I make for each week I hire him out, I make twice as much money minimum because of his help. So if I pocket $100 I wouldn’t otherwise make, and pay him $50, the return on investment is $50. Makes sense? (By the way, that’s during a slow week. Sometimes the return on investment is two or three times as much.)
Make a list of tasks that will make up the job. Common tasks, such as running errands, data entry and answering telephones should not raise a personal assistant's pay. More challenging tasks, particularly those that are specialized, such as requiring your assistant to speak a second language, complete payroll for other staff members or travel for a long period of time, should be adequately compensated by raising the salary and offering a travel allowance. Also consider the time commitments of the job description. A personal assistant that works a standard business week may not make as much money as one who is on call or required to travel.